Contact us directly

Have questions about an existing order, shipping schedule, invoice, or technical system design? Submit a support ticket directly here. Provide your order or invoice reference to ensure immediate routing to the appropriate specialist team.

Select the relevant department to route your request:

• Order status & modifications: Questions regarding open orders, backorders, or order changes.

• Shipping & logistics: Tracking updates, delivery schedules, freight coordination, or site deliveries.

• Invoicing & finance: Invoice copies, payment allocations, VAT-reverse verification, or credit limits.

• Technical support & product specifications: System sizing, hardware compatibility, and project engineering advice.

• Returns & warranty (RMA): Hardware diagnostics, replacement requests, and manufacturer warranty claims.

• Transport damage: Reports of shipping damage (consignment note signed with reservation and photos required).

• Cancellations: Cancellation requests for orders not yet dispatched.

To ensure resolution without delays:

1. Submit your request using the email address linked to your personal account.

2. Include the relevant order confirmation number, invoice number, or equipment serial number.

3. Attach clear photos, system logs, or measurement data in case of damage or technical faults.

Need immediate access? Check real-time tracking, stock, and download invoices directly via your personal account.