Frequently Asked Questions

Quick answers about ordering, delivery, payment, returns and your trade account.

Payment

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Below you will find information about payments.

How soon will my money be credited after an RMA?

Where can I find my business credit information?

How long does it take to process my payment?

My order has been cancelled even though I’ve paid – what should I do?

Why is MultiSafePay emailing me about my ESTG order?

Where can I find my invoice?

What payment methods are available?

We regularly add to our payment options. Currently, you can pay by: iDeal, Bank transfer, Credit card, Paypal, SEPA or using a credit facility. A complete overview of payment options is given in our shopping cart.

How to Confirm a Bank Transfer Payment

Can I also pay after delivery (on credit)?

Why are transaction fees charged?

Still have questions?

Our support team is happy to help, Monday to Friday from 8:00 to 17:30.

Contact support +31(0)85 016 7800