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Frequently Asked Questions

Quick answers about ordering, delivery, payment, returns and your trade account.

Returns and warranties

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Where can I find manuals and datasheets?

Do you repair the defective product or do I have to send it back?

How to request an RMA?

What is the status of my return shipment?

My order has arrived damaged, what should I do?

Where can I find the Growatt Installer Code?

What should I do if Growatt doesn’t respond to my warranty claim within 5 working days?

How can I claim warranty for my Growatt product?

How do I return my Growatt product?

How long does it take to get a response from Growatt support?

What are the conditions for returning a Growatt product?

How can I track the status of my warranty claim?

Where can I find help for my Wallbox product?

How can I claim warranty on my Trina Solar product?

Where can I find help for my Alfen product?

How can I claim warranty on my Sungrow product?

How can I claim warranty on my Fox ESS product?

Still have questions?

Our support team is happy to help, Monday to Friday from 8:00 to 17:30.

Contact support +31(0)85 016 7800