Frequently Asked Questions

How do I complete a bank transfer payment for my order?

How does the payment work?
To pay by bank transfer, follow the instructions in the MultiSafePay email: transfer the exact amount to IBAN NL92 DEUT 0735 1144 39. Always include the payment reference stated in the email to ensure your payment is correctly matched to your order.

What are the deadlines and processing times for bank transfer payments?

• Payment term: You have 3 working days to complete the payment.
• Cancellation: If we do not receive the payment within 5 calendar days, the order is automatically cancelled.
• Processing time: After your transfer, please allow 2 to 3 working days for the payment to be processed before your order is released for shipment.

Payment term:
You have 3 working days to complete the payment.

Cancellation:
If we do not receive the payment within 5 days, our system will automatically cancel the order.

Processing:
After your transfer, it usually takes 2 to 3 working days before the payment is processed and we release your order for shipment.