Frequently Asked Questions

If your delivery arrived damaged, please report it to us as soon as possible using the steps below. Submitting a complete damage report promptly helps us resolve your claim quickly.

Follow the steps below to report the issue quickly and correctly:

1. Fill out the ticket form on our website and select the category "Damage"

2. You will automatically receive an email from us with a link to the damage report form. Please complete this form in full.

3. Make sure to include all required information:

   • Clear photos of the damage and the packaging

   • A copy or photo of the Proof of Delivery showing the damage

   • Your order information and contact details

Important:
To ensure your claim can be processed, all of the following conditions must be met:

• The damage report form is fully completed

• The damage is noted on the legally valid Proof of Delivery

• The report is submitted to us within 24 hours after delivery If you miss the 24-hour window, we may be unable to process your claim. In that case, please contact our customer service team to discuss your options.

• The photos are clear and legible

We aim to assess your claim within 2 working days. Once we have reviewed the damage, we will contact you to discuss the next steps, which may include a replacement, repair, or refund depending on the situation.