Frequently Asked Questions

1. Create an installer account with Sungrow

Visit the Sungrow website and register for an installer account.

2. Log in to your installer account

Log in to your account via the Sungrow website.

3. Create a ticket

Open a new ticket in your installer account. Make sure to provide all required information, such as:

• Product serial number

• Description of the issue

• Photos clearly showing the issue and the serial number

4. Sungrow will handle the issue

Once your ticket is submitted, Sungrow will take care of the warranty claim and guide you through the resolution process.

Helpful link

• Sungrow Support Page