Frequently Asked Questions
Quick answers about ordering, delivery, payment, returns and your trade account.
Returns and warranties
- Go to the Growatt Warranty Portal: https://en.growatt.com/support/warranty
- Log in with your Growatt account: If you do not have an account yet, you can create one for free on the website.
- Enter the serial number of your Growatt product: You can find the serial number on the label of your product.
- Click "Search": The status of your warranty claim will be displayed.
You can also find the following information on the portal:
- The date your warranty claim was submitted
- The reason for your warranty claim
- The current status of your warranty claim
- Any updates regarding your warranty claim
Useful Links
Still have questions?
Our support team is happy to help, Monday to Friday from 8:00 to 17:30.