Frequently Asked Questions

Yes, smaller orders can be shipped as a parcel, provided the items are suitable for this method. This is often faster and more cost-effective than a pallet shipment.

Automatic selection in the webshop

You do not need to request parcel shipping separately. Our webshop automatically checks the weight and dimensions of the selected items when you build your shopping cart. If the products are suitable for parcel delivery, this option will automatically appear as a shipping method during checkout.

Conditions for parcel delivery

For a smooth delivery, the following conditions must be met:

• The delivery location must be easily accessible for a standard delivery van.
• Delivery takes place on working days between 08:00 and 17:00.
• Someone must be present to sign for receipt.

Important note: If it turns out during delivery that the location is not accessible or no one is present to receive the shipment, we will have to pass on any additional costs. Please ensure that all conditions are met on the delivery day.