Frequently Asked Questions
Quick answers about ordering, delivery, payment, returns and your trade account.
Shipping
Yes, as soon as your order is ready for dispatch, you will automatically receive a Track & Trace code or a delivery notification. The way we inform you depends on the type of delivery:
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Groupage deliveries (up to 4,000 kg): You will receive an email with a tracking link. This allows you to easily follow the shipment from the moment of collection until delivery.
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Scheduled On-Site Freight: Did you choose "Scheduled On-Site Freight? We will contact you personally in advance to schedule a specific delivery appointment.
On the morning of the delivery, we will send you an SMS or email confirming that the order is on its way. Please note: no specific time slot is mentioned in this message.
Would you like to know the status of your shipment in the meantime? Feel free to contact our customer service.
Still have questions?
Our support team is happy to help, Monday to Friday from 8:00 to 17:30.