Frequently Asked Questions
Quick answers about ordering, delivery, payment, returns and your trade account.
Order
Below you will find information about the ordering process.
No, it is not possible to change an order once it has been placed. Items cannot be added, and the quantity of ordered products cannot be modified.
Why is this? To guarantee the fastest possible delivery, our processes are fully automated. Once an order is confirmed, it is processed immediately, making system-technical changes impossible.
What can you do? If you need additional items, please simply place a new order via our webshop.
Still have questions?
Our support team is happy to help, Monday to Friday from 8:00 to 17:30.