Frequently Asked Questions
Quick answers about ordering, delivery, payment, returns and your trade account.
Order
Below you will find information about the ordering process.
That's unfortunate. We ship the products you have ordered and that are in stock on the date you selected for shipping. You can find this date in your "My Account" by clicking on "Orders." If you haven't received all of these products, please inform our customer service, and we will look into it. For products that are not in stock, the expected shipping date is also indicated in your "My Account" under "Orders." You can rely on this date.
Still have questions?
Our support team is happy to help, Monday to Friday from 8:00 to 17:30.