Frequently Asked Questions
Quick answers about ordering, delivery, payment, returns and your trade account.
Order
Below you will find information about the ordering process.
At ESTG, ESTG does not offer exchanges or replacements. If you require a different product, please simply place a new order via our webshop.
Important note regarding damage or shortages: If a product is defective, damaged upon delivery, or incomplete, you must report it in writing to our customer service department within 5 working days of receipt. Contact our customer service team via the details on our Contact page.
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In case of transport damage: Also photograph the damaged packaging and item before unpacking or accepting the delivery. Note the damage directly on the carrier's delivery note at the time of delivery. Claims cannot be processed without this notation.
Still have questions?
Our support team is happy to help, Monday to Friday from 8:00 to 17:30.